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Job Responsibilities

• To liaise with clients on their technical requirements before initiating software implementation process.
• Conduct technical training session for both local and overseas clients via online conference / on-site.
• To assist clients with level one technical support via email, phone, livechat, Whatsapp group and remote access.
• Respond to all customer requests for assistance in a professional manner.
• Diagnose and troubleshoot for technical issues.
• Conduct duties assigned by superior from time to time

Job Description

• To provide internal support for ERP system.
• Troubleshoots and resolves any ERP related hardware, software, user access or other problems.
• Respond to client calls in a professional manner, providing solutions and advice where appropriate.
• To assist clients with level one technical support via email, phone, and remote access.
• Other duties and special tasks as assigned.

Job Requirements

• Candidate must possess at least diploma/degree in any field of studies, preferably in computer science, business, or related field.
• Candidate must possess fluent Malay, English and Mandarin (spoken & written)
• A fast learner with proactive, team player personality.
• Experienced in Accounting, ERP Software Support will be an extra credit.
• Knowledge in SQL Scripting will be an extra credit

• Knowledge/Exposure to Financial / Basic Accounting and Supply Chain Management will be an added advantage.